Clinic Policies

Cancellation Policy:

Please understand that your appointment time has been reserved just for you, and there are others who may need that time if you are unable to make it. Therefore, On Pointe Wellness must be notified of any cancellation within 24 hours, or you will be charged 50% of your visit amount.

No shows will be billed for the full visit amount. 

Privacy Policy:

On Pointe Wellness and Rehab PLLC will maintain your privacy to the highest standards and will only disclose personal health information for the purposes of carrying out treatment, communication with other providers regarding your care, obtaining payment and for any administrative operations related to treatment or payment. 

If you wish for your information to be shared with your coach, trainer, dance teacher, etc, you must complete a "Release of Medical Information" form, which can be provided at your request. 

Physical Therapy services are provided in an open setting within CrossFit Durable. 

Your information will never be shared with CrossFit staff/members unless you have authorized it.

Payment Policy:

Services provided by On Pointe Wellness and Rehab are solely private pay and insurance is not accepted.


All Payment is due at the time of services. Failure to do so will result in an additional $50 fee. 


You may check with your insurance company to see if they cover out-of-network Physical Therapy services, and if so, a superbill can be provided to you.

There is a $25 fee for all returned checks.

Other Policies:

No refunds will be issued for any reason.

A $5.00 convenience fee will be charged for all online invoices/bill pay.

An electronic copy of your medical records may be requested at any time for no additional fee. There is a $10 fee if paper copies are requested.

No Medicare patients are accepted for out-of-network Physical Therapy services.

       Owner- Jenna Siracuse Loewer, DPT   
       Phone: 703-743-1020 
       Fax: 1-833-215-8081


       14540 John Marshall Hwy, Suite 102

       Gainesville, VA 20155


      Monday- Thursday 10-4

      Additional hours available by appointment only

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