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Your First AppointmentCome ready to move! Please wear comfortable clothing that will not restrict your movement during your visits. If you are a new patient, or have not been seen with in the past year, patient intake forms will be emailed to you upon scheduling. Please submit forms prior to your first visit. If your doctor has written you a prescription or done any imaging, please bring a copy to your evaluation. No script? Thats ok! Virginia is a direct access state so you don't need one!
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PaymentWe are an out-of-network clinic, meaning we do not participate with any insurance plans. We DO accept FSA/HSA accounts. Also, if your insurance company provides reimbursement for out-of-network providers, we can provide you with a superbill to submit. Payments accepted as cash, check, or credit card. Payment is always due at, or before the time of service or a $50 late fee will apply All returned checks will result in a $25.00 fee No refunds will be issued for any reason. Any unused package visits are valid for 1 year after purchase. Click here for pricing info Not sure if out-of-network PT is for you?? Read more here about why we believe in it so much!
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Cancellation PolicyYour appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice will be charged for the FULL visit amount.
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Privacy PolicyOn Pointe Wellness and Rehab PLLC will maintain your privacy to the highest standards and will only disclose personal health information for the purposes of carrying out treatment, communication with other providers regarding your care, obtaining payment and for any administrative operations related to treatment or payment. If you wish for your information to be shared with your coach, trainer, dance teacher, etc, you must complete a "Release of Medical Information" form, which can be provided at your request.
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Package PolicyPackage visits are available for purchase after a full Physical Therapy evaluation has been completed. Unused package visits are non-refundable. Visits are valid for 1 year after purchase. Payment is due in full at the time of your first package visit. Package visits are non-transferable and can only be used by the individual who has purchased it. Visits can be redeemed for in-person or virtual sessions.
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Statement on MedicareBecause we are on out-of-network clinic, we cannot accept cash payments from any Medicare patients for Physical Therapy (dumb rule, we know). If you have Medicare and are in need of Physical Therapy, we would be happy to help you find another clinic to meet your needs or offer you our wellness services.
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What makes OPW different??The quality of care you will receive at On Pointe Wellness is unmatched. Your needs and goals are always our top priority. Your sessions will always be one-on-one, individualized and will never include a "cookie-cutter" program. We know your time and money are valuable, so we will always fill your treatment time with the stuff you can't do at home. No heat or E-STIM here-- because we actually want you to get better ;-) If you are looking for a highly personalized and unique approach to therapy, look no further! Your time with us will challenge you, motivate you and keep you accountable-- This is the way rehab is supposed to be!
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What type of injuries do you treat?Our main specializations are dance medicine, hip injuries and external pelvic floor therapy, however we treat a variety of orthopedic conditions. Our mission is to get active individuals back to doing everything they love, so if you are looking for a therapist to help you meet your high level goals OPW is for you! Don't have a current injury?? We can still help! Wellness visits and movement assessments are the perfect way to lower risk of future injuries and make improvements to your overall health. This may include strength and conditioning programs and movement coaching.
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Do I need a prescription from my doctor?No! Virginia is a direct access state, meaning that you are able to see a Physical Therapist for any length of time WITHOUT a doctors prescription. This eliminates all that extra time spent waiting to see a doctor so you can start feeling better faster!
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Do you accept any insurance?On Pointe Wellness is a cash based (or "out-of-network") therapy practice, so no insurance is accepted. Don't let this idea scare you off just yet and take a moment to learn why we believe this is the best option for you! By eliminating insurance companies from the equation we are able to focus on high quality, personalized therapy. It allows you to receive full 60 minute one-on-one sessions. No more aides or treating multiple patients at a time, the focus is always on YOU. Working out of network allows more freedom to treat your problems the way they should be treated, without the constraints of the insurance company. Unfortunately, insurance companies do not put your needs first, but Jenna always will. It's also important that you know your insurance company MAY COVER out of network Physical therapy. If this is the case, we will provide you with a super-bill after your sessions to submit to your insurance company for reimbursement. We also accept HSA/FSA funds. Still have questions if cash-based PT is for you? Read more about it in this blog post!
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How much does it cost and how do I pay?This is your health, and it is the BEST investment you can make. Therefore we believe in full price transparency and zero surprises. All of our pricing is listed we each service we offer. At the time of booking, we will ask you to put a card on file which can be used to pay for your sessions. This card will also be charged if you are a no-show to your appointment. We will always notify you before charging your card! We accept cash, check, credit cards, and FSA/HSA card. If your insurance plan reimburses for out-of-network Physical Therapy, we can provide you with a superbill to submit. Reimbursement is NOT guaranteed.
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What does a typical session look like?Your first session will be an Initial Evaluation, which allows us to get to know each other and what your personal needs are. This includes taking your medical history, current symptoms, activity level and any goals you have. We will measure your strength, range of motion, and assess functional movements to identify any problem areas. You will be given "homework" on the first day, so that you can start your journey to a healthier lifestyle right away! Each follow up session is tailored to your individual needs, but typically will consist of manual therapy (any hands on treatment such as soft tissue massage, joint alignment, etc.), exercises to address your limitations and always lots of education on your current condition. You will be given a full strength and conditioning program as part of your rehab plan, and be expected to follow through with it consistently. Remember- Physical Therapy only works if YOU work! Sessions typically last about 1 hour, and you will receive full, undivided attention! This allows you to build a strong relationship with your therapist so you are meeting every goal you have for yourself!
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What happens when I am done with therapy?At OPW, we strongly believe in training for longevity, therefore we never "discharge" patients. You are always encouraged to come back and check in with us at any time- whether it is because of pain, needing exercise updates, or just have a question. We are here to help motivate you and keep you accountable, no matter what stage of rehab you are in. We will begin long term planning at your very first visit, because we want you to get better for the long term. Once you have met your rehab goals and no longer need formal Physical Therapy, we encourage you to transition into our hybrid Wellness Membership Program. The work doesn't end just because your PT sessions do, and this is the perfect way to keep yourself accountable!
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What if I am not local? Do you offer Telehealth?Yes! We offer telehealth services for Physical Therapy if you live in the state of Virginia. We also offer a variety of performance coaching packages and programs available to anyone worldwide. Check them out here!
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What is Dance Medicine?In addition to regular Physical Therapy, On Pointe Wellness also specializes in Dance Medicine. It is rare to find a PT that is able to understand dance terminology, what types of movements are required in class and be able to incorporate those aspects into your care. As a former dancer, Jenna is able to better prepare you for the functional movements that you need to be a successful dancer, gymnast or figure skater. Not only can On Pointe help you with current injuries, but can also prepare cross training and educational programs to help dancers prevent injuries long before they ever happen. Each patient is different, but sometimes only 1 or 2 visits are needed for assistance with technique correction and exercise programing. Click here to learn more!
General clinic info
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